Complaints Policy
Complaints Policy at Warmsworth Primary School
We always hope we can work together and avoid any complaints being made.
However, from time to time parents, and others connected with the school, will become aware of matters which cause them concern. To encourage resolution of such situations the Governing Body has adopted a Complaints procedure. The procedure is devised with the intention that it will usually be possible to resolve problems by informal means, be simple and easy to use and understand, be non-adversial, provide confidentiality, allow problems to be handled swiftly, address all the points at issue and inform future practice so that the problem in unlikely to recur.
Our school complaints procedure asks parents to speak to the class teacher to resolve any issues in the first instance, and then seek support from the Phase Leader, Assistant Headteacher or Deputy Headteacher at the informal stage, if not satisfied with the outcome, as the majority of concerns or complaints can be addressed by these staff, who know the chidlren and circumstances best.
Once the informal stage has been followed, and if parents feel that these staff are unable to resolve their concern, these complains may be addressed to the Headteacher at the formal stage.
A copy of the policy and procedure is provided in the link below:
ParentKind have produced a guide to support parents
Warmsworth Primary School Complaints Policy
ParentKind have produced a Parent Guide to school compliants. For more information, please see the link and document below:
Warmsworth Primary School